Telegraph Shipping & Delivery Policies

Pickup Policy

• Pickup requests are created through our website, the app, or by contacting the company — either the day before or the same day before 12 PM for same-day pickup — or shipments can be delivered directly to our branch.
• Pickup service is free starting from 5 orders. If there are fewer than 5, delivery is arranged via one of the company's branches or through a courier for a 50 EGP fee.
• We do not deal directly with couriers regarding pickup requests or anything related to shipments — the company is not liable for any issue that may occur as a result of doing so.
• The delivery timeframe is calculated starting from the day after the shipment is received.

Delivery Policy

• Shipments are received wrapped in a Flyer with the shipping invoice attached. If a shipment is delivered without company packaging or data, the company is not liable for a lost shipment.
• Shipment creation and tracking is done online through our website or app, or through customer service.
• Delivery is attempted three times, on three different working days, according to the courier's route.
• If the sender requests a delayed pickup, the maximum delay period is 6 days. Beyond that, the shipment is returned to the sender.
• Free shipment opening and inspection is available to the recipient, with a maximum courier wait time of 10 minutes — beyond that, the shipment is counted as returned.

Collection & Payment

• The total value of shipments delivered more than 48 hours prior is collected and settled to the client on the agreed days, per the agreed collection method.
• Weekly settlement is made via bank transfer (20 EGP fee on the total transfer amount), or through e-wallets (Vodafone Cash, Etisalat, Orange, WE) also for a 20 EGP transfer fee.
• The maximum value for a single shipment is 3,000 EGP; if exceeded, a 1% collection fee applies (minimum 10 EGP).
• The maximum price for a single shipment is 10,000 EGP.
• Listed prices apply to shipments weighing up to 3kg. An additional 5 EGP is added per extra kg, up to a maximum of 5kg additional.
• The maximum shipment size is 40×40×20 cm. Shipments exceeding these dimensions are treated as a new shipment, with additional charges applied.
• An exchange service (package-for-package) is available for a 15 EGP fee, added to the shipping price.
• Deliveries do not take place during official holidays or bank holidays.

General Terms & Notes

• The sender is responsible for packaging their shipments in a way that protects them from cracks, scratches, leakage, or content separation during transport and delivery.
• Fragile, breakable products are not shipped. If the sender insists, the company is absolved of liability should damage occur in transit.
• The company does not deliver food items, chemicals, liquids, or any items that violate Egyptian law. Should this occur, full liability rests with the sender.
• The company is not liable for shipment contents; its responsibility ends once the shipment is delivered to the recipient.
• Storage is available for part of a client's products within company premises, and shipments are dispatched as soon as they are registered in the system.
• The company does not operate during the weekly holiday (Friday) and some official holidays.
• Compensation for a lost shipment is payable within 14 days of the loss date, following the necessary investigations, in accordance with the company's approved terms and conditions.